Virgin Media says customers should plug the Pod in somewhere between the router and the blackspot in your home. The top wifi light is solid green, the internet connection - 5396739. Regards, Daniel. Virgin Media Forums Agent Carley 0 Kudos Reply. A power adaptor to plug into the Stream box and a power socket at the wall. Here you’ll find all the help you need for Virgin Media related problems and issues. However, then my wifi stopped working. Yes you do! Now it is more likely the the red light is down to the 1p components that the manufacturers used and are starting to fail rather than it being a genuine overheating issue - but we can't be sure, and even if that was the case, imagine that in the future your hub were to overheat, how could you tell?We would like to show you a description here but the site won’t allow us. Note: the red light on the Virgin Media Hub 4 has a. Thank you for your post and welcome to our community. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). 28-04-2023 08:31 - edited 28-04-2023 08:33. Flashing White – Booting/Connecting. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. 0 Kudos. The rim of the streaming box lights up blue to let you its on. . Back a step. Check that the Virgin Hub 3’s power supply is securely attached to the wall and the back of the Hub and that it is turned on. 0 Hub is. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3, where it. The do's and don'ts. Thanks for taking the time to contact us via the Community. . Understand what each of the lights on your hub means, and learn how to reboot it . The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Try the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. This simple. Stable Red – Cable. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. 4Ghz and 5Ghz Wireless networks. I have: - turned it on and off at the wall - checked all cables, switches etc for loose connections - pressed reset button for 15 seconds. Why is my Virgin Media light orange? There is a light on the Hub 3. Turn your hub around so you can see where the cables connect into it. Hi, My virgin WiFi Hub 3. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. Faster Virgin Media broadband. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. This can make connecting to other devices more difficult and we’d only use it if your Virgin Media Hub is easily accessible to strangers – for example. Meanwhile the Wi-Fi drops out the same amount of times. One issue that is commonly encountered is a flashing Virgin Media box. There's no official status of an orange light on the Hub 3. I don't work for Virgin Media. I have tried the pinhole reset. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. As you have still got this after rebooting and ensuring the hub is in a well ventilated location it would be best for us to arrange a tech for you to check over the hub. 0) is showing a red light. Options. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Just keeps resorting back to flashing green. To check the connection, try disconnecting and reconnecting the router, or restarting it. The Virgin Media hub lights have a meaning, and understanding that meaning can make troubleshooting internet problems much more straightforward. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Hi, my V6 tv box has a constant red light for months, ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. On a Hub3/4/5, you could first try separating the SSID's of the 2. on 06-09-2023 19:13. The router position is not changed so no reason to suspect overheating. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Tech Chatter For all digital device, tablet, computer and tech talk. If you’re using a splitter, make sure that’s firmly connected, too. Virgin Media customer service can be. Is the hub hot when you touch it . how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virgin Lights up when your Hub’s turned on, then fl ashes and changes colour during set up. Options. Mobile Your Account. Its in router mode. My hub 3 is showing a solid red light instead of a white light and it keeps dropping connection intermittently I’ve tried the pinhole reset and turning off and on but still showing solid red light is there anything I can do. Double O2 mobile data. Solid Red – Internet connectivity issue. E. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. - pressed reset button for 15 seconds. I logged into my virgin media account by typing in my gateway into internet explorer and then using the password on my router. You'll see from the block diagram below (when the image is approved) that there is no environmental circuitry. . Middle – Ready (green/blue). As per the advice from @nodrogd, this will need to be replaced. Hi Adri, the modem light has remained white, whenever I have checked it. Hitron router guide. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. I've been using the Blue Light Card Discount now for a couple of years. Ive unplugged the hub but its still happening. 0 has got a constant orange light and our internet is working intermittently. 2) Turn off the hub and disconnect any Ethernet cables. Joining in. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). before with wired i was getting about 20-24 ping. The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub. on 15-07-2023 08:47. Options. Virgin Media Hub 4 Lights can be tricky to get to grips with, so we thought that this would be a good time to show you what they all do. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. The router restarts, using your existing settings. The lights cycle through green while its starting up then sit on white when its on and working, of its doing anything you'll see the other lights come on temporarily, WiFi light flashs when it's connecting to WPS or comes on for a bit if a new device gets connected, the arrows come on when it's getting an update usually. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. I am sorry to hear that there is an issue with. Options. The Hitron router has a range of lights that indicate the status of the connection. Hub3 flashing green lights. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light I need help to get my job 4 back up and running Has anyone had this problem before? The only way it works now is to connect it via Ethernet cable. It was a black screen with the info that the channels were updating etc. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. on 09-08-2022 09:04. shirleykitcher1. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media, your CMTS provider, must reset your connection if it is not working. But in most cases, a green light will mean something else depending on which light is green. Any advice guys. My virgin WiFi Hub 3. Normal working, anything between white to yellow to orange. With this knowledge, you’ll be better equipped to diagnose. It used to be solid white, but now it's mostly solid orange and sometimes it turns solid red, then it can becomes white for a while and so on. My pictures constantly pixelates on certain and recorded channels too. I have subsequently tried rebooting it and also resetting it. Virgin Media has gone down on Tuesday morning - leaving web users furious. It’s not service affecting. you would have to do self help or call customer service. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Make sure all the cable are secure on the hub or splitter. A red light means there is an issue with your connections even though the Hub is on. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. The Virgin Media Hub 3 is a wireless router that is used in many homes and businesses for internet access. Wi-Fi / arrows) apart from the phone symbol which will flash red before eventually turning green and all three symbols disappear (the green phone symbol is the last to turn off). Installing a Replacement router. There's no official status of an orange light on the Hub 3. If the Base light is red, the hub may be overheating, and if the Power light is green, it’s a sign of a loose connection in the network. Alex_Rm. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. Blinking blue wan light on virgin hub. In normal mode, my tv, which is hard wired to the router via Ethernet works fine but occasionally but anything connected wirelessly i. 4. I've checked the network log and there's a lot of warnings and critical entries:Mobile Your Account. Select your Virgin Wi-Fi network from the list of available networks. meaning you can add and drop them with no more commitment. Here is a handy guide to the light on your Hub 5. 02-02-2023 02:25 - edited 02-02-2023 02:25. Options. 5x red flashing light. In the meantime, bumped into openreach engineer who says that lach of internet out of the Ethernet ports (I have eero mesh, so don’t use hub4s wireless) means pods will amplify. 4 and 5 GHz wifi bands by renaming them in the settings In the settings, find and switch off "channel optimisation" and "Smart wifi” and “ apply and save the settings. If the light on your Virgin Media Hub is red, it means that there is a problem with the connection between the hub and the network. cdias. - checked all cables, switches etc for loose connections. After it, navigate to the Admin settings and restart your Virgin Box. I have a green flashing light on my hub I have checked all connections and switched on and off any other tips out there - the webpage says a green light is a data download ? Could be updating but often indicates a loss on network connectivity. on 19-05-2023 21:46. • Switch the hub back on at the power. • Switch the hub back on at the power. Please follow the below steps. If the light is red, it means there is an issue with your internet connection. You can call it in on 0345-454-1111 or else wait for the forum team. Didn’t even know the reset button was there. Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. my router has had a red light on for over a week now. Then I tried switching everything off at the mains but it still comes. 7 Repeat the process to pair your other Boosters. If it's still red then you need a replacement hub via a VM engineer. Wi-Fi Bands Getting the most from your Wi-Fi. Best done from a wired connection. Had my Internet completely drop. • Turn the power switch off on the back of the Hub. Didn’t even know the reset button was there. WiFi box has had a flashing green light all day. At the moment, broadband is working OK, but I wonder if this might mean. No Virgin Hub 3 Lights on at all. Now that you understand the reasons and what different lights mean, we should try the fixes below to resolve the issue. Stay safe online. I’m going to do a hub factory reset sometime today to see if that resolves the issue. Checking the Indicator Lights. Hey, Just after some advice. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Did you mean: Virgin Media Community. If it's in modem mode then that's normal. Options. Hudd24. I think the V6 was just an unlucky victim - the red button wouldn't work (and may lock up for a while) without a working broadband connection. The red light indicates that there’s no connection to Virgin’s network. After that it starts the process over again and reverts back to the green. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Looks like it may need changing. Those green lights on the Hub indicate it had lost its connection. How to reboot my modem. HUB 4 Bricked - Solid white light. Have you tried the below? • Turn the power switch off on the back of the Hub. 19-05-2021 10:33 - edited 19-05-2021 10:35. If the power button is red, it has a power issue, call Sky for help. Dear Virgin Team, Our router (Hub 3. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Plug each one into a mains socket and switch on. If it is more "magenta" . It’s like a. Check here to find out what the lights on your Virgin Media router mean. In either Mode the red power light is an indication of over heating and most not be ignored. No matter what I do the original pod won’t connect to the hub wirelessly. Sign in . Thanks. 2 Comments The Virgin Media Hub 3 is one of the older routers in the fleet now, but there are still millions of them in people’s homes. Thank you. solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. and tells you of more local issues down to street cab/ postcode level. For £76 a month this shouldn’t be happening. this problem usually occurs after a fresh installation with virgin when you get all three (broadband, phone and tv) installed. 08-01-2023 22:03 - edited 08-01-2023 22:06. 0 red led light. Virgin media hub 3 lights meaning; Virgin Media is a major telephone and broadband provider in the UK. When your Virgin Media router lights are flashing green it means the router is updating its firmware. One blue/red light behind the wireless button on the front panel. . on 16-10-2022 14:35. These lights provide a visual indication of the box's current state. Options. Amber light on Virgin router means that the router is not connected to the Internet. It isn’t. If this fails to resolve, then choose. Hi, this video shows you the steps I took to fix my Virginmedia V6 box which had the flashing green and amber light, and it was stuck on the welcome screen. The router is well ventilated, and it has been in the same place for over five years with no issue. If there is no light coming from your device, these are the steps you will need to follow. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. The Virgin Media Hub 3 is a wireless modem router that comes with a variety of functions. What Do Lights Mean on Virgin Media? Virgin Media is a leading provider of broadband, television, mobile and landline services in the UK. It acts as a sign of an entirely operational and functional state. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Connect the Hub’s power cable with the blue tab. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Green flashing is a firmware update in progress. Try our TV troubleshooting tool now. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Understanding what each of these lights mean can help you diagnose and troubleshoot network issues. It’s like a. red light on hub. on 01-12-2022 23:05. on 24-07-2022 14:45. is there a problem with the connection or is th. My Virgin Media contract began 4 months ago and since setting up our router has had an orange light. . 0. Now hold the Info button on the remote down for 7 seconds. Joining in. Anyone got the same in the area?on 04-06-2023 14:48. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. The Virgin Tivo box has several lights located on the front of the box. V2 modem and 1Gb tips and tricks. Sorry to hear of the solid red light on the hub, and thanks for attempting to remedy this matter. Hub 3. Hi I have had the same issue. e phones and ring door bell, I have issues with keeping a stable. Next. While the internet is working I have a constant red light on. Blue flashing light for 2 days now. Go to solution. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is working as normal; For more information and solutions to Virgin Media Hub. I have called customer service 3 times now as our internet keeps dropping off and everything keeps saying buffering on the on-demand so I call them and spent an hour of a lady saying she was doing something don't no what as she was not speaking and now the white light keeps pulse on and off slowly and. Switch on the power button. What does it mean when the Virgin Media box is orange? There is a light to the left of the Virgin Media logo that shows you don’t have full network connection. Entertain me; Broadband Deals. Hi my virgin. March 17, 2023 by Chantelle Clark If you are wondering what the Virgin Hub 3 lights are all about, this article is for you. It has been working great before, and nothing in the house has changed recently. It’s white during normal operation but turns red if there’s a problem. no activity at all on the LAN ports. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. This includes: The Stream box. There are a few things you can try to fix this issue: First, check to see if there are any scheduled maintenance windows or outages in your area. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. Relocating Virgin. Find out what all the different lights mean on your Virgin Media Ireland Hub. I didn't need an engineer to come as I had the. You can find information regarding Volt bundles here you can also call us on 150/ 0345 454 1111 and we'll be happy to go through details with you. on 19-09-2023 03:59. Sorry to hear of any concerns the constant red light on your hub may be causing you. 11-02-2023 13:45 - edited 11-02-2023 13:47. speeds explained. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. . It allows for up to four Ethernet ports, giving users the option to connect multiple devices at once. Online Light: This light will be green when the box is. Then find the SSID boxes an type new names in there (Smurf_2 & Smurf_5 - same passwords) - save/apply. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Ensure that the hub is in an open space and not overheating and reboot it. . Since upgrading to 360 on both of my V6 boxes, the box I use most (in the lounge) seems to lose its power light after a period of time left on standby (like you go out for the day or overnight). . As this means that we now need to leave the hub switched on permanently, today I rearranged and tidies the cabling for our IT equipment. Virgin Media logo, on the Super Hub 2 it says WPS and on the From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. The Ethernet port speeds are very good, with up to 1 Gbps of download speed and 200 Mbps of upload speed. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. However, all the pods are doing is flashing a white led and jot connecting in anyway shape or form . The lights will blink when the wireless access point is operating normally. The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the booster; When this stops blinking and goes off the copying process is complete, the power light will stay on. Please advise. Hub 5 blinking green base light. The white power light on the box will go off as you’re holding the button, once the power light comes back on the box is ready for paring. Red Light. 0 and since this morning the power light is permanently red. No matter what I do the original pod won’t connect to the hub wirelessly. My broadband and WiFi are working perfectly. White power light is on and Internet lights are blue. Check in 2 places. If it's still red then you need a replacement hub via a VM engineer. The technician will resolve this, adjust the power levels and will move the Hub to wherever you need it. Won't connect. Wi-Fi is still working. After it, click on the WPS. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. If you don't see the flashing green light, then you may need to check the connection between your Hub and the Virgin network. If the lights indicate a problem, try the next. Virgin media hub 3 lights meaning; Virgin Media is one of the leading telephone operators in the UK. I don't really care that the light is orange, what I do care about is VERY poor WiFi. Tudor. The On switch can be used to turn on the box. A guide to the lights, reading from top to bottom, can be found below. If your device continues to show an amber light after being rebooted, then you are going to need to get in contact with Virgin Media’s customer support. Red Light. Super hub - Status lights and control buttons. On a Hub3/4/5, you could first try separating the SSID's of the 2. Options. on 22-09-2023 23:20. Goes through stages now of all lights flashing then settles to one green light on left hand side and one red on. The “Ready” light: This should be on 24/7. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. Recently, however, many customers have been reporting that their Virgin Media telephone line has been flashing white. If the lights indicate a problem, try the next. Networking and WiFi. We would like to show you a description here but the site won’t allow us. some help would be really appreciatedWe would like to show you a description here but the site won’t allow us. on 14-03-2023 08:17. Share with friends. After that it starts the process over again and reverts back to the green. Recording Light: This light will be red when the box is recording a program. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. can please look into this. Hi clairelb444, Thank you for reaching out and welcome back to our community, sorry to hear your Router light is Red and that it appears to be hot, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept. Installing . This means that the Hub is probably switched off, or the wall plug is, or both. Hi, My virgin WiFi Hub 3. Security matters. It alternates between a solid wifi and lower green light symbol with flashing green arrows and another state where the wifi symbol is solid, the lower bar is. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). 0 red light constantly on. Reboot the Virgin Media broadband Hub and TV box Sound issues on Virgin TV channels TV issues can be caused by a number of factors, from connection faults to issues in your. One of them has a red light, the other has an orange (amber) light. There are two notifications in my VM app: 1. Luckily everything is currently working. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. I've not noticed anything is the way of connection drops either by ethernet able or wifi but the. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the. Be grateful for your help. There are separate lights for the 2. It has it for about 30 minutes and then turns solid white but no devices can connect to it. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 2. We've cancelled your technician 2. After switching off, unplugging and resetting the box using the pinhole, letting it sit for at least 15 minutes and plugging back in again, the box now has no lights at all. Thanks for posting and welcome to the community. just in the past hour my HUB 4 decided to develop the white light of death. 1) Access your hub on 192. Thank you so much for your post and welcome to the community forums, it's great to have you here. I've touched the hub and it seems a. Thanks for posting and sorry to hear you're having some issues with the hub.